Digital streamlining and fast ROI | Fyns Kran Udstyr

Digital control of over 1 million pieces of equipment

Fyns Kran Udstyr is one of the Nordic region's strongest players in lifting and handling equipment, and they have powered up their service business with Microbizz.

Everything about planning, registration, certification and documentation is handled digitally – which not only provides efficiency and consistency, but also real value for customers.

With flexible workflows, traceability and easy access to data, Microbizz has become the tool that makes the difference – in a market where speed and agility are crucial.

"Microbizz supports the strategic opt-ins and opt-outs in what we do all the time"

Digitization may seem expensive and complex – but for Fyns Kran Udstyr, Microbizz has paid for itself in just 10 months. The system provides flexibility, speed and the ability to continuously adapt workflows. It creates value both internally and for customers - and makes a real difference in a competitive market.

Listen to CEO Carsten Møller Sørensen tell us why Microbizz has become a strategic keystone.

Facts about Fyns Kran Udstyr

Users

Fyns Kran Udstyr started using Microbizz in 2015 and today has 90 users on the solution

Over 1 million pieces of equipment

Over 1 million pieces of equipment are registered in Microbizz with associated equipment cards and certificates

More than 40,000 tasks

Fyns Kran Udstyr simultaneously handles more than 40,000 tasks in Microbizz

Over 10,000 on the Extranet

Today, Fyns Kran Udstyr has more than 10,000 users on the Extranet, which includes Equipment Certificates

The challenges of manual workflows

DIFFICULT WITH DYNAMIC PLANNING

Without digital workflows, scheduling can become static and inflexible. Changes in hours, staffing or customer needs require manual adjustments that are both slow and error-prone. This makes it difficult to react quickly and efficiently in a busy and changing operation.

LACK OF OVERVIEW When task planning is handled via excel sheets, it quickly becomes confusing. It's unclear who is doing what - and whether tasks are being followed through. This increases the risk of errors, duplication and lost knowledge across the organization.

DOCUMENTATION When service reports, certificates and equipment cards are handled manually, it's difficult to manage version control and documentation sharing. Both employees and customers lack overview and access to necessary documentation in real-time.

INFORMATION ABOUT THE TASK With manual workflows, employees often receive tasks via Outlook, paper or Excel - with no assurance that all relevant information is included. Or that the information is complete. This makes it difficult to prepare, creates uncertainty and increases the risk of errors and omissions in execution.

AUTOMATION Manual workflows make it difficult to ensure tasks are completed consistently every time. Without digital checklists, reminders and automated processes, there's a risk that a step in the process is skipped and documentation is missing or incomplete. This can compromise quality - and requires extra control and follow-up.

LIMITED INSIGHT Without a digital operations solution, there is no overall picture of how operations are actually working. There are no dashboards showing resource utilization, bottlenecks or service times - and no way to measure across teams, customers or task types. This makes it difficult to optimize, plan proactively and document the value of the work - both internally and to customers.

The results

The digital workflows at Fyns Kran Udstyr have created a wide range of tangible results

OVERVIEW AND EFFICIENCY

Before Microbizz, equipment and service tasks were handled in Excel sheets and manual processes. Today, everything is done digitally – from planning to execution and documentation. This has resulted in a significant boost in both overview and efficiency.

FASTER AND MORE ACCURATE SERVICE

Service technicians check in on tasks via the app, record time and fill out service reports digitally. Certificates are automatically generated and available in real time. The overall efficiency has yielded an ROI in just 10 months.

CONSISTENT DOCUMENTATION

All equipment is registered in a database with associated equipment cards and certificates. A label on the equipment itself ensures traceability, and customers can retrieve the documentation themselves via the extranet – easy and accessible 24/7.

VALUE FOR CUSTOMERS

Customers experience better service and easy access to important documentation. This makes it easier for them to meet their own quality requirements – and gives Fyns Kran Udstyr a strong point of differentiation in the market.

GROWTH

Digital workflows have not only streamlined internal processes, they have also created new business. The combination of transparency, quality and professionalism has helped attract new customers and retain existing relationships.

AGILITY

Microbizz makes it possible to adjust and design workflows continuously, without heavy IT projects. This provides a flexibility that is crucial in an industry characterized by high competition and demands for rapid change.