Automated Service and Quality Assurance | Increased Efficiency | Watersystems

"We've definitely created a huge value in being able to quality assure everything we do"

Watersystems works with sales, operation and service of mini wastewater treatment plants and has been with Microbizz from the very beginning. The transition from manual workflows and hanging file systems to digital and automated processes has created significant value - both internally and for customers and authorities.

Results that can be felt throughout the organization

With Microbizz, Watersystems has automated central workflows, created a better overview and strengthened quality assurance. The result is fewer manual processes, more efficient service visits and documentation that always meets requirements.

A unified system for your entire business Microbizz is used across the entire organization – from sales of new mini cleaning systems to service and call-out tasks. It creates a real-time overview of both status and history, accessible from any device 24/7.

Stronger overview and better planning Digital task management and planning has given Watersystems a much better overview of tasks, service visits and routes. This makes it possible to optimize driving and ensure that technicians get around the job site efficiently.

Automated water sample handling and documentation Where water samples used to be checked manually, the process is now fully automated. Barcodes link water samples directly to the right service schedule and the results are automatically processed in a robotic solution - without manual input.

Automatic and accurate reporting to customers and municipalities Once the water test results are ready, the documentation is automatically sent to both customers and municipalities. This ensures that all legal requirements are met and that stakeholders always have access to correct and up-to-date documentation.

Significantly less manual work and fewer errors By eliminating hand-carried data and manual entries, Watersystems has significantly reduced the risk of errors. Data flows automatically through the system, saving time and increasing quality in daily work.

Automated customer communication and service alerting Customers are automatically notified of service and are notified when the work is done - without any phone calls or manual emails. Status updates are made directly via Microbizz and are actively used by both customers and employees.