DEAS: Full control over tenant inquiries, tasks and quality with Microbizz
DEAS handles operations and service across many properties, customer centers and caretakers. This requires an overview, uniform processes and documentation. In this interview, Senior Director René Steffensen explains how Microbizz supports operations, from tenant inquiries to final reporting.
"We make sure that we have been out on the property and we also make sure that the tasks that are in our agreement with our investor are done."
How do you keep track of tenant inquiries, tasks and quality across many properties? Senior Director René Steffensen from DEAS explains how Microbizz brings it all together in one place – and gives both operations and management the overview they need on a daily basis.
Digital operations management every step of the way - from tenant inquiry to final reporting
With Microbizz, DEAS has gathered key work processes in one system.From handling tenant inquiries and task management and quality management, to time registration, reports and statutory inspections.
UNIFIED HANDLING OF ALL TENANT INQUIRIES
All tenant inquiries are registered in one place and translated into concrete tasks that are sent directly to caretakers or forwarded to associated suppliers. This creates a coherent process from inquiry to completed task.
DOCUMENTATION OF COMPLETED TASKS
DEAS can follow up on whether tasks are being performed and who is performing them. This provides a clear overview of which tasks the caretakers perform themselves and when external suppliers are involved.
INFORMATION FOR INVESTORS
With reports on tenant inquiries, task types and execution, DEAS can explain trends and resource usage to investors - and assess whether any issues at a property are general or isolated.
OVERVIEW OF RESOURCE CONSUMPTION
The caretakers register time directly on the tasks - both regular caretaker time, work on the property and ad hoc tasks. This allows DEAS to manage time resources precisely.
HANDLING STATUTORY INSPECTIONS
Microbizz brings together both tasks in the agreement with investors and statutory inspections such as ABA systems and playground inspections, so DEAS can document that everything is carried out as agreed.
AN EASIER EVERYDAY LIFE
The system is easy and straightforward to use - even for new employees. Automatic reports via email give management an overview without manual work and contribute to an easier workday.
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