Digital Task Management | Optimized Structure From Sales To Installation | Microbizz

"I can't see how it would work if we didn't have Microbizz today"

See how AV Center has digitized their task management and created an overview of the entire process from sale to finished installation.

Hear Service Manager Peter Grome explain how Microbizz has ensured that nothing is lost and that every task is followed through with structure and efficiency.

The challenges of manual workflows

Before digital workflows, AV Center struggled with a number of challenges that affected efficiency.

LACK OF OVERVIEW

Before Microbizz, tasks and information were handled manually on paper, with the risk of information becoming outdated or lost. This created inefficiencies and made it difficult to keep track of where a task was in the process.

LACK OF STRUCTURE

Workflows varied from department to department, resulting in inconsistency in task execution and follow-up. There was a lack of a unified process where information could be shared effectively between the different departments.

LIMITED FLEXIBILITY Without a digital tool, it was difficult to adapt processes and create new forms or workflows quickly. Paper and manual procedures often required extra resources and time to implement changes or add new ways of working.

The effects of digital workflows

Microbizz has solved a number of challenges

Digital task management

With Microbizz, everything now runs digitally, with tasks being created, planned and completed in the system. Technicians have their tasks directly on the app, ensuring that everything is registered and handled correctly. Information is easily shared in real time, so nothing gets lost or falls between two chairs.

Improved structure and process overview

AV Center has a structured process where tasks can be tracked from the sales department to finished installation. Status updates and filters make it possible for all users to get an overview of where a task is in the process. This has eliminated confusion and ensured that customers can always get an accurate status.

Flexibility and customization

One of the great advantages of Microbizz is its flexibility. AV Center has been able to tailor the system to their unique needs so that technicians, purchasing and sales all work with the functions that are relevant to them. This has optimized collaboration across departments.