DEAS uses Microbizz for task management of all tenant enquiries. This means that when tenants call in with questions, challenges or error reports, Microbizz is the central tool used to handle the inquiries and ensure that the tasks are solved.
We interviewed Senior Director, René Steffensen, DEAS - about the benefits of digitizing daily operations.
Microbizz makes it possible to quickly register a request, create a task and forward it to the relevant caretaker. If the task requires external help, it can be sent directly to the supplier associated with the property - all in the same system.
Reports that provide insights for investors
With Microbizz, DEAS has the ability to pull reports that show:
- how many tenant inquiries there have been
- what the inquiries are about
- whether there is a general pattern on a property
This makes it easier to benchmark and explain trends to investors and assess whether there are recurring issues that require action.
Overview of tasks - and who's doing them
The system also makes it possible to keep an eye on whether tasks are being completed.
You can see how many tasks the caretaker can solve themselves and when external suppliers need to be involved. This gives DEAS a clear basis for dialog with investors about time consumption and resource allocation.
Time tracking, operations and ad hoc tasks in one system
Microbizz is also used by caretakers for time registration. Here they can register:
- regular caretaker time
- time out on the property
- ad hoc tasks
This provides a better overview of how time resources are spent - and ensures that all agreed tasks are documented and completed.
Stay on top of statutory controls
Microbizz also collects the statutory tasks, such as
- inspection of ABA systems
- playground inspections
Everything is stored in the system, so DEAS can ensure that requirements are met.
Easy to use - also when new employees arrive
For DEAS, user-friendliness is a significant advantage. The system is easy and clear to use, also because the organization has many customer centers and caretakers - and is constantly adding new employees. It's easy to onboard new colleagues in Microbizz and everyone can get started quickly.Automatic reports make everyday life easier
DEAS can receive reports via email that show that quality inspections and other regular checks are being carried out automatically. For the manager, this means an easier workday and greater confidence that operational tasks are being followed up.Watch the interview with René Steffensen below
