Optimizing digital workflows in Construction | KN Tagdækning

"There is no doubt that our bottom line has at least doubled since we went digital"

Watch the video where KN Tagdækning talks about their digital journey and the concrete wins, which include

Increased efficiency and productivity
Improved overview and control
Faster and more accurate invoicing

Challenges with manual workflows

Before digital workflows, KN Tagdækning struggled with a number of challenges that affected efficiency.

MANUAL TASK HANDLING Previously, tasks were handled manually and recorded on paper. This could mean that information had to be gathered repeatedly. This affected efficiency and created a risk of errors and omissions.

LACK OF OVERVIEW The manual workflows also meant that there was no real-time overview of planning, tasks, status, finances and resources. This presents challenges, especially when there are urgent tasks to be solved.

LONG BILLING TIME It could take a long time from completing a task to invoicing because there was no real-time overview of time and material consumption and the status of the task. This challenged both efficiency and overview.

The effects of digital workflows

Microbizz has solved a number of challenges

Many more tasks

KN Tagdækning say that the digital workflows mean they can handle twice as many tasks, if not three times as many, without it feeling overwhelming. Microbizz has eliminated the need for paper documentation, which has resulted in a significant increase in productivity.

A clear overview

Microbizz has given KN Tagdækning a clear overview of all projects and resources. This has made it easier to manage projects, follow up on costs and expected profit margins, and respond quickly to urgent tasks. This overview has also contributed to better strategic planning and decision-making.

Faster invoicing

The implementation of Microbizz has meant that tasks are invoiced much faster. Where invoicing could previously take up to five days, it can now be done in half an hour after the task is completed.

The good customer

Microbizz supports a core process at KN Tagdækning, which is about supporting the customer journey all the way. The focus is on ensuring repeat and satisfied customers by defining clear stages for each process.

When the phone rings at KN Tagdækning, the customer and case are created immediately. Information about the job is then added until the case becomes an order, which then proceeds to execution.

In the sales department, there are three main steps: visit, calculation and follow-up. If it becomes an order, it is moved to 'awaiting planning'. The executing department sorts and sends the orders to the roofers.

The roofers register materials, time spent and document the work with pictures before the order is returned to the back office. The work is reviewed and then the order is sent for invoicing. Once invoicing is complete, the process is repeated again next time.

"There's no doubt that our bottom line has at least doubled since we went digital"

Kuno Nygaard GladDirector, KN Tagdækning