Lack of transparency in tasks and deliverables is a common cause of doubt and discussions between customer and supplier. This is especially true for intangible services and service tasks, where it is not always clear what has been done - and when. When documentation and overview are missing, questions about the scope and quality of the work can easily arise. This can lead to unnecessary administration, delays in invoicing and a lack of transparency.
With digital workflows, you can address these challenges and create more efficient and professional collaboration - without putting additional strain on your organization.
When the customer can't keep up, doubt arises
It's not uncommon for customers to ask for the status of a task or for documentation to be sent back. For many businesses, this is part of everyday life - but it's also a sign that the customer experience is not optimal.
Without access to up-to-date information, it becomes difficult for the customer to keep up, which often leads to
- Increased need for manual clarifications
- Risk of errors and misunderstandings
- Discussion-oriented deliveries
- Increased strain on internal resources
It's neither efficient nor scalable - and it damages both operations and relationships.
Doubt can be costly
When there is doubt about what has been delivered, there is also doubt about what should be paid for. This can put the entire invoicing process on hold and trigger time-consuming dialogues about documentation, scope of the task and time spent. In some cases, you risk that not all hours are paid, that extra work is not reimbursed, or that no invoice is sent because the uncertainty is never clarified.
This doesn't just cost time - it costs money. And it weakens the customer's trust that your collaboration is based on clear and documentable agreements.
A digital customer portal reduces the need for manual communication
The solution is not necessarily to communicate more - but to communicate smarter. By giving customers direct access to relevant data via a digital portal, you avoid questions arising in the first place and make it easy for customers to find the information they need - when they need it.
Digital customer portals make it possible to:
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Share task status in real-time
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Make documentation and images available
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Manage approvals and deviations digitally
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Provide access to certificates and service history
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Streamline communication without compromising on quality
Professional collaboration starts with transparency.
Self-service creates overview and satisfaction
For the customer, this means a significant improvement in the experience. Instead of being dependent on reaching a contact person or waiting for a response, the customer can log in and find exactly the information they need - exactly when they need it. This can be anything from task status and history to images, notes, documentation and previous appointments. Customers can also request new tasks, approve quotes or submit comments - regardless of your organization's opening hours or availability.
This kind of accessibility and flexibility not only provides faster resolution, but also strengthens the customer's sense of being in control and close to the collaboration. It builds trust - and ultimately higher customer satisfaction.
One solution for everything: Microbizz Extranet
With Microbizz Extranet, your customers and partners have direct access to the information they need - all in one place and available 24/7. The portal is integrated into your Microbizz solution and acts as an extension of your digital workflow.
Customers get a full overview of both planned and ongoing tasks. They can follow the progress of the task, see photo documentation, quality checks and any deviations. Approvals of quotes and changes are handled digitally, and all documentation, including certificates and final materials, is easily accessible and ready for download. When the job is completed, invoices and other final documents can be accessed directly in the portal.
This reduces the need for manual clarifications and frees up time for both customer and supplier. Decision-making processes are shorter, collaboration is smoother - and both parties work from the same updated basis. At the same time, your compliance is strengthened as documentation is always collected and accessible.
Transparency creates trust and efficiency
When customers experience transparency and easy access to information, satisfaction and trust increase. And when your employees don't have to spend time re-sending documents and explaining the status, everyday life becomes easier - and tasks more efficient.
