Digital Task Management With 99.6% Take-Home Rate | DIN Forsyning

"From paper slips to professional task management"

DIN Forsyning went from manual workflows and A3 sheets to fully digital task management with Microbizz four years ago.

The result is more structure, higher quality and an impressive 99.6% collection rate on their 60,000 meters. The system is flexible and easily customized with plugins developed in close dialogue with Microbizz - often in a matter of days. And although IT projects can seem daunting, Microbizz has proven to be a reliable partner that makes things work in practice.

Challenges with manual workflows

Before Microbizz became part of everyday life at DIN Forsyning, task management was characterized by manual solutions that made it difficult to keep track of both progress and documentation.

PAPER AND EXCEL RULED THE OPERATION Installers received their tasks on paper or in Excel sheets, and there could be several different versions in circulation. This created a risk of tasks getting lost in the shuffle.

CHALLENGES WITH DOCUMENTATION "Green slips" and handwritten notes could be difficult to read, lack important information or get lost. This could mean extra work or inadequate documentation.

UNNECESSARY CUSTOMER VISITS The lack of digital documentation could also mean that it was necessary to visit the same customer multiple times, simply because complete task information could not be found.

LACK OF STANDARDIZATION The manual workflows meant that employees had different ways of completing and documenting tasks. This could lead to extra administrative work.

LACK OF SYSTEMATICS Without a unified digital system, it was difficult to get an overview of where you were in the different zones and areas - and when something could be completed.

QUALITY OF WORK The paper-based workflows could lead to errors and omissions, which could lead to high administrative burdens when it comes to meter readings and billing customers.

"We have gotten much more quality into our tasks"

See how DIN Forsyning went from green slips and notes on paper to digital task management that ensures quality, saves time and provides an overview.

Hear Operations Manager Keld Jensen talk about the journey towards uniform workflows and accurate documentation

The effects of digital workflows

Challenges solved with Microbizz

Everything in one app

Installers always have up-to-date tasks and data at their fingertips. Everything from contact information to photo documentation and quality forms is in the app, so nothing is forgotten.

Easy and flexible planning

Tasks are created and assigned digitally - and can be quickly customized, shared or transferred between colleagues. This makes it easy to keep everyday life running smoothly, even in the event of illness or urgent changes.

Structured and consistent documentation

Templates and images ensure that all tasks are documented in the same way - with high quality and security. This makes it easy to comply with requirements and provide the right data for further processing.

Quick customization with plugins

If a technician has a suggestion for improvement, it can be taken up directly with Microbizz. New plugins can be developed in just a few days - creating even better workflows in both operations and administration.

99.6% take-back rate

With Microbizz, meter replacement, error registrations and follow-up are under control. As a result, DIN Forsyning has now succeeded in almost completely taking back over 60,000 meters.

Strong overview for management and operations

Task status, progress and errors are displayed live in the system. This gives management a full overview and the ability to react quickly - and ensure progress on even the largest tasks and projects.

The workflow for meter replacement at DIN Forsyning

See a short description of the different steps in the workflow

1

Organisering og planlægning_ny

Zones and planning:

The meters are divided into zones and areas.
One zone at a time is loaded into Microbizz as tasks.
The areas are processed systematically one by one.
The progress and status of the tasks are continuously monitored in Microbizz.

2

netværk og deadline_ny

Network and deadline considerations:

Existing system runs on 2G/3G, which will be phased out by January 1, 2027.
Therefore, there is a fixed deadline for the replacement.
Microbizz is used to ensure an overview of progress and task pools.

3

Planlægning og kundekontakt_ny

Scheduling and customer contact:

Customers make an appointment with the operations manager or fitter.
Planning is done in Microbizz and synchronized with Outlook.
Fitters often schedule their own tasks via the Microbizz app.

4

Besøg hos kunden_ny

Visit to the customer:

The installer changes meters and documents the process in the app.
Fills in the form, takes photos and records meter data.
Data is sent directly to the billing system.

5

Ny dato_ny

If meter change is not possible:

The installer gives the task the status "Change not possible".
Fills out explanatory form and reschedules visit, e.g. 14 days later.

6

Fejlhåndtering_ny

Error handling and automation:

If errors are detected (e.g. incorrect meter number or missing form), the task is sent for processing.
Microbizz automatically generates a new task if, for example, both water and heat meters need to be changed.
It all happens directly in the Microbizz app

"Microbizz can be used by everyone and it's easy to access, easy to get started with"

Keld JensenOperations Manager, DIN Forsyning