You handle equipment for field service technicians with software by registering every piece of equipment in one register, with a unique ID, specifications, location and a responsible person, and linking it to tasks and customers. Then you can see who has what, when something is due for inspection and what has been done, instead of searching lists and calling around. Microbizz is a Danish field service management platform for task and project management for companies with employees on the road, and equipment is part of the same platform as task management and documentation.
Equipment here means tools, machines, vehicles and IT, that is, what the technicians use. It is not the same as materials, which are used up on a task.
Each piece of equipment gets a unique ID, specifications, purchase date, location and a responsible person. The information is then in one place, instead of in spreadsheets, on slips and in people's heads.
Loans and returns are registered, so it is clear who has the equipment. The equipment can be linked to tasks, projects and customers. If the equipment is GPS-tracked, or was last used on a task with GPS, its location can be shown.
At service intervals and statutory inspections, service tasks can be created automatically, and reminders are sent. Overviews and timelines show the planned inspections, so equipment does not get forgotten.
The technician fills in checklists, for example for a safety check, in the app, which is available for Android and iOS. Damage can be registered with photos, and inspection reports, certificates and quality forms are stored centrally.
If a fault is registered, a repair task can be created. Service, repairs and replaced parts are saved on the equipment's profile, so the history follows the equipment, whoever has worked on it.
In reporting you can see utilization, maintenance costs and downtime per unit, so you can decide what to repair, replace or stop using. Equipment can also be linked to time registration.
The first is the company's own equipment: registration, planned maintenance, location, repair and analysis of downtime. The second is the customer's equipment under a service agreement. Here the customer's installation is set up in the system, reminders about inspections are sent, the technicians carry out the tasks with checklists, and the customer gets access to reports through the extranet.
Fyns Kran Udstyr works with lifting and handling equipment and has used Microbizz since 2015. According to the case, over 1 million pieces of equipment are registered with equipment cards and certificates, and a label on the equipment ensures traceability. Customers can retrieve documentation through the extranet around the clock. These are the customer's own statements, and results vary.
Software cannot make sure equipment gets registered when the technician takes it along. That takes a fixed way of working and someone who owns the register. What software can do is make sure that what you have agreed is created, reminded and saved the same way every time.
For contractors and tradespeople, it is about an overview of tools and equipment on the building site and preventing lost equipment. Service companies register equipment in use from the phone, report damage and follow maintenance plans. In utilities, it is about managing critical assets and planning service and calibration. In facility management, it is about equipment across locations and customers, for example cleaning equipment and technical installations.
You register the equipment in one register, link it to tasks and customers, plan service and inspections and let the technicians document in an app. History and reports are saved on the equipment.
Yes. At service intervals and statutory inspections, the system can create service tasks automatically and send reminders. Which inspections are statutory for you is your own responsibility to clarify.
Yes. In the app, technicians can register loans and damage with photos and carry out service inspections on site. The app is available for Android and iOS.
Yes. The customer's installation can be set up in the system, reminders about inspections are sent, and the customer can get access to reports through the extranet.
Start with the equipment that is the most expensive, used the most or requires inspection, and build from there. You can book a demo and see what the equipment register looks like with your own equipment.