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Troubleshooting Planning+: Subtasks, Task+, and New UI

This article describes practical steps and troubleshooting measures—based on observed behaviours—to improve task management and visibility when using the Planning+ module.

Key behaviours and recommended actions

Ensure subtasks are visible in Planning+
    • When you click "Edit manually" on a parent task, Planning+ should open and display the subtasks for that project.
    • If a subtask expected on the project is missing in Planning+, report it for investigation; missing subtasks have been identified and tracked by development.
Use Planning+ with Task+ and the old task module in mind
    • The Task+ module can be used to create filters for Planning+.
    • If Task+ has been activated but is not yet completed/fully built, creating new tasks in the old task module may fail or hang at page loading.
    • Practical step: If you need to create new tasks using the old task module and encounter a loading or creation problem, deactivate Task+ temporarily and create the task in the old module.
New UI considerations when creating tasks
    • Activating the new UI can prevent creating a new task—page loading may stop and task creation may not complete.
    • Practical step: If you encounter a "stopping at page loading" issue when creating tasks while the new UI is active, switch off the new UI to create tasks successfully.

Troubleshooting checklist

  • If subtasks do not appear in Planning+ after clicking "Edit manually":

    1. Confirm you are on the correct project.
    2. Verify whether Task+ or the new UI is active (see next items).
    3. If the subtask is still missing, log the issue so development can investigate.

  • If creating a new task fails or the page hangs:

    1. Turn off the new UI and try creating the task again.
    2. If Task+ is activated and task creation still fails in the old task module, deactivate Task+ and retry.
    3. If the problem persists after those steps, report the issue to development.

Practical guidelines for reliable Planning+ use

    • Use Planning+ to view and manage subtasks when editing tasks manually.
    • Use Task+ only when its feature set is ready for your workflow; if it is still under development, deactivate it to avoid interfering with task creation in the legacy task module.
    • If you rely on the older task creation flow, keep the new UI toggled off for task creation until any blocking issues are resolved.

Conclusion To improve task management and visibility in Planning+: view subtasks via "Edit manually" in Planning+, avoid using Task+ while it is unfinished (to prevent task creation issues), and switch off the new UI if task creation hangs. Report any missing subtasks or persistent creation problems so they can be addressed by development.