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Troubleshooting Custom Field Visibility and Sync on Mobile

Summary This article explains how to manage and troubleshoot visibility of custom fields in forms and mobile app views, and how to check synchronization and searchable field limits that affect whether custom fields appear on mobile devices.

Managing custom field visibility

  • Mark fields as visible in the app: For a custom field to appear on the mobile app (not only on web), the field must be configured and explicitly marked as "visible in app" in the custom fields configuration.
  • Review custom field configuration: When many custom fields are used, review each field’s configuration to ensure it follows current visibility and display rules.

Troubleshooting steps for missing custom fields on mobile

  1. Confirm the custom field is marked "visible in app"
    • Open the custom fields configuration for the relevant module and confirm the field has been set to display in the app.
  2. Verify device synchronization is enabled
    • Ensure the user’s mobile device has synchronization enabled. If synchronization is disabled or blocked, recent or changed fields may not appear in the app.
  3. Check sync status indicators
    • Look for a sync status marker (for example, a yellow cloud icon) on the device or in the app; a marker can indicate synchronization is not active and may prevent data or fields from appearing or updating.
  4. Re-sync after changing visibility
    • After marking a field as visible in the app, ensure the device completes a synchronization so the change is delivered to the mobile client.
  5. Review searchable-field limits and filtering
    • Be aware there is a limit on the number of searchable custom fields per module. If many custom fields exist, this limit and new filtering options can affect which fields are searchable and how they display. Review how fields are configured with respect to searchability and filters.

Additional notes on display and filtering

  • Filtering and view settings: New options for filtering and view configuration can affect which custom fields appear in lists and forms. Review filter and view settings when fields do not show as expected.
  • When to request further help: If a field is configured as visible in the app and device synchronization is active but the field still does not appear after re-sync, collect an example record and a user/device to inspect and escalate for deeper troubleshooting.

Conclusion To ensure custom fields appear in mobile forms and views, mark them as visible in the app, confirm device synchronization is active (and observe sync status markers), and consider searchable-field limits and filtering settings when many custom fields are in use. Re-sync devices after configuration changes and provide an example record and a user/device for further support checks when needed.