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How to Use QR Codes for Equipment Records

This article explains how QR codes and barcodes can be used and managed for equipment in the system, based on current product behavior and available scanning functionality.

Summary

  • Barcodes are not used for equipment in the system and the barcode feature is not available.
  • Equipment uses a QR code; the system supports using the existing QR code on equipment and scanning it with the app.
  • Adding additional QR codes to an item or supporting multiple QR codes on one item is not allowed without new development.

Using QR codes for equipment

  • Use the existing QR code that is physically present on the equipment as the identifier in the system.
  • Upload the existing QR code to the equipment record in the system so it becomes linked to that piece of equipment.
  • Field technicians can scan the uploaded QR code using the mobile app scan function to access the linked equipment record.

Step-by-step: link an existing QR code to equipment

  1. Obtain or capture the existing QR code from the equipment (for example, take a photo or supply the QR code image/data).
  2. Upload the QR code to the corresponding equipment record in the system so the QR code is associated with that item.
  3. Verify that the equipment record shows the uploaded QR code.
  4. On the mobile app, use the scan function to scan the equipment’s QR code and confirm it opens the correct equipment record.

Management rules and limitations

  • Barcodes are not utilized for equipment — the system uses QR codes for equipment identification.
  • It is not permitted to add additional QR codes to an equipment item in the current setup; only the existing QR code may be used.
  • Placing multiple QR codes on a single item (multiple active QR identifiers) is considered an uncommon scenario and would require new development to support.

When multiple identifiers are needed

  • Supporting multiple QR codes on one piece of equipment or adding extra QR codes requires development work and must be handled through product enhancement processes.

Troubleshooting tips

  • If scanning does not open the correct equipment record, confirm the uploaded QR code matches the physical QR code on the equipment.
  • Ensure the QR code was uploaded to the correct equipment record before scanning.
  • If you need to use more than one QR identifier per item, plan for a product enhancement request to add that capability.

Conclusion

  • Use the existing QR code on equipment, upload it to the equipment record, and scan it with the app to access equipment data.
  • Barcodes are not used for equipment; adding multiple QR codes or extra identifiers requires new development.